Follow These Steps to Resolve FTP “Failed to retrieve directory listing”

Step 1: Change Encryption Method

Change encryption method for the connections to your server. To do so, go to Site Manager in FileZilla (File > Site Manager) and change encryption type to “Only use plain FTP” under General tab.

Step 2: Change Transfer Mode

 

You need to change “Transfer mode” in your FileZilla configuration. To change it, go to Site Manager (File > Site Manager), click on “Transfer Settings” tab and change Transfer mode to “Active”